Strategic advisory & consulting practice
Arch Harbor Group helps software companies, private equity investors, public safety organizations, and growing businesses turn complexity into clear operating plans, stronger execution, and progress a board can see — drawing on two decades scaling and integrating SaaS businesses through growth, M&A, and ownership change.
01The approach
Most organizations don't struggle for lack of ideas. They struggle where strategy meets reality — where product, sales, operations, finance, customers, and leadership all intersect. That's the work Arch Harbor does best.
The promise here isn't another strategy deck. It's experienced help from a practice that has actually operated inside complex SaaS, public safety, and growth-stage environments: here's what matters, here's what's broken, here's how to fix it, and here's the path forward.
Real experience running teams, systems, budgets, and cross-functional initiatives — not theory from the sidelines.
Recommendations that connect to implementation. The work doesn't stop at the slide; it carries through to execution.
Deep time in public safety, emergency technology, and SaaS reliability — environments where getting it right truly matters.
Clear thinking and straight talk. No buzzwords, no inflated promises — just the next right move, made obvious.
02Where we help
Built for software companies and the investors behind them, with deep roots in mission-critical public safety technology — and hands-on help for the small and mid-sized businesses modernizing how they operate. Every engagement is shaped around the problem in front of you.
Commercial and operational diligence support, value-creation planning, 100-day plans, post-close integration, and portfolio operating reviews — from an operator who has scaled and integrated SaaS businesses through multiple owners and a strategic exit.
The operating systems behind durable growth: customer delivery and support, go-to-market alignment, and the rhythms that move net revenue retention, gross retention, and operating efficiency in the right direction.
Business planning, operating models, execution systems, leadership alignment, and prioritization — turning intent into a plan the team can actually run, then helping run it.
Market insight, product strategy, and customer-and-partner understanding across emergency communications, incident management, school safety, and public-sector software.
Senior operating help for owners and leaders — streamlining operations, sharpening the sales motion, adopting practical AI, and modernizing workflows. The same experience that scaled enterprise software — in plain English, sized for a growing business, without the overhead of a large firm.
Folded into an engagement, or run on its own
Practical AI adoption and process improvement that makes teams measurably more productive — without the hype.
Talks and working sessions on operations, SaaS, public safety technology, and AI adoption for teams and audiences.
03Outcomes
Representative results from 25 years of operating and advisory work. The clearest numbers come from the most recent chapter — a senior role scaling Rave Mobile Safety — and are rounded and generalized; the story is real.
The challenge. Grow a critical-communications software business from growth stage into the category leader, while keeping growth efficient enough to attract premium investors and acquirers.
The result. Scaled past $65M+ ARR growing roughly 18% year over year, with efficient, profitable growth, 98% recurring revenue, net revenue retention above 100%, and ~95% gross retention.
The challenge. Rave was an active acquirer. Multiple companies — products, teams, and customers — had to be assimilated into a single platform and roadmap without disrupting growth or retention.
The result. Three acquisitions identified, closed, and integrated into one operating model; go-to-market motions unified; retention and momentum held through every transition.
The challenge. Across private equity ownership and successive transactions, the business needed predictable performance, value-creation execution, and integration readiness — quarter after quarter.
The result. Durable, profitable growth sustained through three ownership changes, culminating in acquisition by Motorola Solutions — serving 6,500+ organizations and protecting 85M+ people.
Beyond Rave: enterprise software and consulting leadership at Oracle and Siebel Systems, and continued strategic work through the acquisition by Motorola Solutions — a 25-year arc spanning consulting, enterprise software, SaaS, and operations.
04Track record
This track record runs through Rave Mobile Safety — the critical-communications company Todd helped scale from growth stage to a Fortune 500 acquisition. The investors and organizations below backed and trusted the business through that journey.
Investors & acquirers
Organizations served
Just a sampling of the 6,500+ organizations served across every sector.
Government & public safety
Higher education
Healthcare & enterprise
05Experience
Arch Harbor is grounded in real operating experience — most recently helping build Rave Mobile Safety into the market leader in critical communications, scaling it from growth stage through private equity ownership and three transactions to its acquisition by Motorola Solutions.
Spent the better part of two decades at a critical-communications SaaS company as it grew into the market leader — reaching thousands of organizations and protecting tens of millions of people across government, education, healthcare, and enterprise.
As part of the leadership team, the business was successfully acquired three times — through private equity and strategic ownership, ultimately joining a Fortune 500 enterprise. At the same time, it was an active acquirer, identifying and assimilating other companies into the platform. That means hands-on experience on both the sell side and the buy side: diligence, negotiation support, and the integration work that decides whether a deal actually delivers.
Held senior and COO-level operating responsibilities across strategic programs, customer operations, go-to-market alignment, vendor management, budgets, and compliance — leading large teams and building the playbooks that let them perform.
Leadership and consulting roles at enterprise software leaders — including Oracle and Siebel Systems — delivering complex programs for global clients such as Telstra and Vodafone UK. This is where the foundation was built: delivery discipline, cross-functional execution, and composure in high-stakes environments.
Work is structured to fit the need — advisory projects, fractional operating support, strategic assessments, targeted consulting, or workshops. The starting point is always the same: understand the real problem, then move it forward.
Arch Harbor is founder-led by design — you work directly with someone who has run the playbook, not a layer of account managers. When an engagement calls for more, it draws on a trusted bench of senior specialists built over years of scaling and M&A: fractional finance and FP&A, revenue operations and go-to-market, product and engineering leadership, customer success and delivery, and M&A integration.
Senior expertise when you need it. The right specialists when the work demands them.
06About
Todd Miller is the founder of Arch Harbor Group, an advisory and consulting practice focused on strategy, operations, SaaS, public safety technology, and practical business improvement, working with clients across North America and beyond.
Todd brings more than 25 years of experience across consulting, project management, business operations, SaaS leadership, and mission-critical technology. His career includes senior leadership roles at Rave Mobile Safety and Motorola Solutions, where he worked across public safety, emergency communications, school safety, customer operations, go-to-market alignment, and strategic programs.
Earlier in his career, Todd held leadership and consulting roles at enterprise software leaders including Oracle and Siebel Systems, delivering large-scale technology programs for global clients across multiple industries and continents.
The throughline is consistent: helping teams navigate growth, acquisitions, integration, and operational complexity, and bringing an operator's perspective to organizations that need clear thinking, practical plans, and steady execution — supported, when an engagement calls for it, by a trusted network of fellow operators and specialists.
Operating leadership across SaaS, public safety, and enterprise technology.
07Questions
Arch Harbor Group is an operator-led advisory and consulting practice. We help organizations turn complexity into clear operating plans and stronger execution — across strategy, SaaS operations, private equity portfolio support, public safety technology, practical AI adoption, and small and mid-sized business improvement.
Software companies, private equity investors and their portfolio companies, public safety and emergency-technology organizations, and small and mid-sized businesses looking to modernize how they operate.
Yes. Arch Harbor brings enterprise-grade operating experience to growing businesses — streamlining operations, sharpening the sales motion, adopting practical AI, and modernizing workflows — in plain English, sized for the business, and without the overhead of a large firm.
Flexibly. Engagements range from advisory projects and strategic assessments to fractional operating support, targeted consulting, and workshops. Every engagement starts by understanding the real problem, then moving it forward.
More than 25 years across consulting, enterprise software, SaaS, and operations. Founder Todd Miller held senior leadership roles scaling Rave Mobile Safety through private equity ownership and three transactions to its acquisition by Motorola Solutions, with earlier leadership and consulting roles at Oracle and Siebel Systems serving global clients.
Arch Harbor Group works with clients across North America and beyond. Engagements are conducted remotely and on-site as needed.
Get in touch
Whether you're scaling a SaaS business, working through an acquisition, improving operations, or exploring how AI fits your workflows — tell us a little about what you're facing, and we'll be in touch.